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How COVID-19 has Impacted the Process Serving Industry

The COVID-19 pandemic has left no industry untouched, and the process serving sector is no exception. As an essential part of the legal system, process servers have experienced a series of challenges and adaptations in response to these unprecedented times.

In this blog post, we will explore how the pandemic has affected demand for services, changes in legal processes and procedures, as well as the innovative solutions adopted by professionals to navigate through these trying circumstances.

The Impact Of COVID-19 On The Process Serving Industry

COVID-19 has significantly impacted the process serving industry, with reduced demand for services, changes in legal processes and procedures, and increased safety measures.

Reduced Demand For Services

The COVID-19 pandemic has led to a significant reduction in demand for services across various industries, including process serving. With courts being closed or operating on limited schedules, many legal processes were delayed or postponed, resulting in fewer papers needing service.

For instance, eviction proceedings largely came to a halt due to moratoriums put in place by governments as a response to the economic downturn caused by the pandemic. As eviction notices are among the most common types of papers served by process servers, this dramatically decreased their work volume.

Furthermore, other sectors such as foodservice and hospitality saw considerable declines in business operations due to lockdowns and social distancing measures, leading to reduced demand for related legal services within those industries.

Changes In Legal Processes And Procedures

The COVID-19 pandemic has brought about significant changes in legal processes and procedures. With court closures and limitations on physical access, virtual communication has become the norm in many jurisdictions.

In addition, many courts have issued emergency orders that impact service of process. For example, some states have suspended execution of eviction proceedings while others require strict adherence to social distancing guidelines during the delivery of documents.

As a result of these changes in procedure, there is a greater need for deliverability in the process serving industry as well as compliance with evolving regulations unique to each jurisdiction.

Increased Safety Measures

To ensure the safety of both process servers and those being served during the pandemic, there have been increased safety measures implemented within the industry. The use of personal protective equipment (PPE), such as masks and gloves, has become mandatory for many process servers.

Furthermore, virtual services have become increasingly popular in order to limit person-to-person interactions while still serving papers. This includes video conferencing for depositions and remote notarization for signing legal documents.

Additionally, many court systems across the country have transitioned to conducting hearings virtually rather than in person whenever possible.

Challenges Faced By Process Servers During The Pandemic

Process servers faced various challenges during the pandemic, including difficulty serving papers due to court closures and limitations on access to certain buildings, as well as an increased risk of exposure and transmission while carrying out their duties.

Difficulty In Serving Papers

During the pandemic, process servers have faced major challenges when it comes to serving papers. Social distancing guidelines and court closures have made it difficult for them to physically serve individuals with legal documents.

Process servers also faced limitations on access to certain buildings due to increased safety measures, making their job even more challenging.

To adapt, many process serving companies utilized technologies for virtual services whenever possible. They also implemented safety protocols such as wearing masks and gloves during in-person interactions.

Despite these adaptations, the difficulty in serving papers continued to be a challenge amidst the pandemic. This has led some people to delay their legal proceedings until conditions became more favorable; however, process servers remained committed to providing essential services while taking necessary precautions during these unprecedented times.

Limitations On Access To Certain Buildings

Process servers have faced significant challenges during the COVID-19 pandemic due to limitations on access to certain buildings. With many businesses and institutions closed or operating at limited capacity, it became more difficult for process servers to physically serve legal documents.

To adapt, many process serving companies utilized remote communication methods such as phone calls, emails, and video conferencing. In some cases, they also resorted to creative solutions such as delivering documents via certified mail or leaving them with a designated contact person outside of a closed building.

Risk Of Exposure And Transmission

Process servers faced a significant risk of exposure and transmission as they continued to provide their essential services during the COVID-19 pandemic. The nature of their work involved interacting with people, visiting different locations, and handling papers that could potentially be contaminated.

This risk was compounded by limitations on access to certain buildings due to lockdowns or restricted entry policies in place to curb the spread of the virus. Some servees were also unwilling to open their doors or accept documents due to fears of infection.

These challenges made it difficult for process servers to carry out their duties effectively while prioritizing everyone's health and safety.

Adaptations Made By The Process Serving Industry

The process serving industry has adapted to the pandemic by implementing virtual services, safety protocols, and creative solutions for serving papers.

Use Of Technology For Virtual Services

The process serving industry has adapted by utilizing technology for virtual services in response to the challenges posed by COVID-19. Virtual communication methods such as email, fax, and video conferencing have become crucial tools for delivery of legal documents.

The use of e-signatures and electronic notarization has also become more widespread, making it possible to complete transactions without physical presence while maintaining social distancing guidelines.

These adaptations have not only helped maintain business operations but also highlighted the potential benefits of remote work within the industry post-COVID. However, it is important for process servers to continue complying with local regulations regarding service procedures and document requirements when using these digital tools.

Implementation of Safety Protocols

To ensure the safety of process servers and those being served during the pandemic, several safety protocols were implemented by the process serving industry. These included:

  1. Providing process servers with personal protective equipment (PPE) such as masks, gloves, and hand sanitizers.

  2. Encouraging servers to maintain social distance during service of papers and avoiding physical contact.

  3. Increasing communication with clients to inquire about potential exposure or symptoms before visiting their premises.

  4. Offering virtual services whenever possible to minimize in-person contact.

  5. Adjusting work schedules and implementing staggered shifts to limit the number of people in the office at any given time.

  6. Discouraging employees from coming to work if they are experiencing symptoms or have been exposed to someone with COVID-19.

  7. Cleaning and sanitizing office spaces frequently throughout the day to ensure a healthy work environment.

By implementing these safety protocols, the process serving industry can continue providing essential legal services while minimizing the risk of virus transmission.

Creative Solutions For Serving Papers

The process serving industry has had to get creative in finding ways to serve papers during the pandemic while adhering to safety measures. One solution that many have turned to is virtual or remote service of process, which allows for documents to be served electronically or via video communication platforms.

In some cases, process servers have even used social media and online messaging apps to reach individuals who are difficult to locate. Another innovative approach is "curbside" or contactless service, where papers are left at a designated location for the recipient to pick up without making direct contact with the server.

Future Outlook For The Process Serving Industry Post-COVID

The process serving industry is likely to continue implementing technology for virtual services and adapting to changes in court procedures, with potential for permanent remote notarization, highlighting the importance of being flexible and adaptable in response to changing circumstances.

Continued Use Of Technology

The process serving industry has adapted to the challenges brought on by COVID-19 through the increased use of technology. Virtual services, such as video conferencing and remote notarization, have become prevalent in order to adhere to social distancing guidelines.

In addition, implementing safety protocols through technology has prioritized the health and wellbeing of both clients and process servers during this pandemic. For example, tracking apps that facilitate contact tracing have been introduced in some states to minimize exposure risks.

Changes In Court Procedures

The COVID-19 pandemic has led to changes in court procedures, which have had an impact on the process serving industry. These changes included:

  • Court closures: Many courts across the country closed or reduced their operations, leading to delays in legal proceedings.

  • Remote hearings: Courts conducted more hearings remotely using video or phone conferencing technology.

  • Electronic filing: More courts required electronic filing of documents, which made it easier for process servers to access court documents remotely.

  • Eviction moratoriums: In many states, eviction proceedings delayed or halted entirely due to emergency orders and moratoriums. This affected demand for eviction-related process serving services.

Despite these changes, the process serving industry has adapted by utilizing technology and implementing safety protocols to continue providing essential services during such a challenging time.

Potential For Permanent Remote Notarization

The pandemic has led to an increase in remote notarization, which allows individuals to sign documents virtually with a notary present over video chat. While many states have temporarily allowed for this process during the pandemic, there is potential for it to become a permanent option even once things return back to normal.

This change could revolutionize the process serving industry, making it easier and more convenient for clients to get their papers served without having to physically be in the same location as their attorney or notary.

Additionally, this change would also help maintain social distancing practices and limit exposure risks that come with face-to-face interactions during service of process.

The Importance Of Adapting To Changing Circumstances

The COVID-19 pandemic has caused a significant disruption to the process serving industry, leading to a decreased demand and changes in legal procedures. However, it has also presented an opportunity for businesses to adapt and evolve their strategies in response to changing circumstances.

For instance, many process servers have shifted towards virtual services as a way of minimizing face-to-face interactions while maintaining efficient operations. Additionally, there has been a greater emphasis on safety protocols such as social distancing measures and contact tracing efforts.

Ultimately, those that were able to successfully pivot in response to COVID-19 will emerge stronger than ever before. Whether through launching new revenue streams or adapting existing ones for virtual delivery models, organizations must be willing to experiment with different approaches until they find what works best for them.


In conclusion, the COVID-19 pandemic has greatly impacted the process serving industry. Decreased demand for services and changes in legal procedures have resulted in challenges faced by process servers during the pandemic.

However, through the implementation of safety protocols and creative solutions, such as virtual services and remote notarization, adaptations have been made to keep businesses afloat.

Moving forward, it is important for companies to continue adapting to changing circumstances in order to survive post-COVID.


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